Privacy & Cookie Policy
Last updated: 1 November 2026
At Affordalock, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it and how cookies are used on our website.
1. Who We Are
Affordalock is a local locksmith business providing locksmith services in York and surrounding areas.
For questions about your personal information, please contact us:
Website: https://www.affordalock.co.uk
Email: affordalock@yahoo.co.uk
Business name: AFFORD-A-LOCK
2. Information We Collect
We may collect the following information when you contact us or use our website:
- Your name, telephone number and email address (where provided).
- Details you include in a contact form or enquiry.
- Information needed to arrange and provide locksmith services.
- Website usage information collected through Google Analytics, subject to your cookie preferences.
- Technical and security information processed to protect our contact form from spam and abuse.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide locksmith services.
- Contact you about appointments or work you have requested.
- Maintain necessary business and financial records.
- Understand how visitors use our website and improve its performance.
- Protect our website against spam and misuse.
We process enquiry information where necessary to take steps towards providing a service at your request. We may also process information for legitimate business interests, such as website security and service improvement, where appropriate.
Where consent is required for analytics cookies, we obtain it before using them.
We do not sell your personal information or use contact form submissions for unsolicited marketing.
4. Contact Forms and Third-Party Services
Our website uses Web3Forms to process contact form enquiries and hCaptcha to help prevent spam and automated submissions.
These services may process information you provide, along with certain technical information required to operate and secure the form.
We also use Google Analytics 4, provided by Google, to understand website traffic and visitor activity.
Information may be processed by these providers outside the United Kingdom. Where required, appropriate international data transfer safeguards must apply.
5. Cookies and Website Analytics
Cookies are small files stored on your device that help websites function and collect information about how they are used.
Our website uses the following technologies:
| Service | Purpose |
|---|---|
| Google Analytics 4 | Measures website visits and usage to help us improve the website. |
| hCaptcha | Helps protect our contact form from spam and automated submissions. |
| Essential website technologies | Support the operation and security of the website, where applicable. |
Google Analytics cookies are optional and should only be activated after you give consent.
You can accept or reject optional cookies through our website's cookie controls and change your preferences at any time using the link.
You can also manage or delete cookies through your browser settings.
6. How We Share and Protect Information
We only share personal information where necessary to operate our website, respond to enquiries, provide services or meet legal obligations.
This may include our website hosting provider, Web3Forms, hCaptcha, Google and relevant business service providers.
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
7. How Long We Keep Information
We keep personal information only for as long as necessary for the purpose it was collected.
Customer enquiries are retained for 12 months, unless a longer period is needed for ongoing work, disputes or legal obligations.
Business and financial records are retained for the periods required by applicable law.
8. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information in certain circumstances.
- Object to or request restrictions on certain processing.
- Request transfer of your information where applicable.
- Withdraw consent where processing relies on consent.
To exercise your rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.
9. Changes to This Policy
We may update this policy when our website, services or legal requirements change. The latest version will always be available on this page.
